Terms and Service Disclaimer

1. Service Scope

Our standard service helps small carriers prepare for an MCS-150 biennial update. The standard packet may include a filing-month check, public-record snapshot review, guided intake review, plain-English field guidance, MCS-150 answer sheet, review notes, and submission/confirmation checklist.

Unless we agree in writing to a separate assisted-filing scope, the standard service is preparation support only. You remain responsible for final review, accuracy, certification, submission, and recordkeeping.

2. Not an Official Government Service

The official FMCSA biennial update process is available directly from FMCSA, and carriers can complete their own update for free. We charge only for preparation support, document organization, and customer assistance.

3. No Legal, Regulatory, or Operating Authority Advice

We do not provide legal advice, regulatory determinations, safety ratings, insurance advice, tax advice, or operating authority approvals. Information we provide is practical preparation support based on the information available to us and the details you provide.

4. Customer Responsibilities

You are responsible for providing accurate and complete information, reviewing all prepared materials, correcting any errors, deciding whether the update is needed, submitting through the official route, saving confirmation records, and complying with FMCSA requirements that apply to your business.

5. Passwords and Account Access

Do not send Login.gov, FMCSA Portal, email, bank, or other account passwords. If a step requires login, you should log in yourself. We may provide instructions or guided support, but you should keep control of your accounts.

6. No Guarantee

We do not guarantee government acceptance, processing time, continued active status, safety status, authority status, avoidance of penalties, or business outcomes. Government systems, deadlines, and requirements may change. You should verify official instructions before submitting.

7. Service-Fee Refund Guarantee

If you are not satisfied with the preparation service, contact us at support@mcs150packet.com. We may correct the packet, clarify the guidance, or refund the service fee you paid for the standard packet.

The refund guarantee applies to our preparation service fee only. It does not cover government fees, penalties, fines, deactivation, lost revenue, missed work, business interruption, legal costs, or other losses. The maximum refund for the standard packet is the amount you paid us for that packet.

8. Courtesy Bonuses and Reminders

The standard packet may include courtesy bonuses such as official links, a confirmation checklist, and a next-cycle reminder. These are support tools only. They do not replace your responsibility to know your deadlines, submit required updates, keep official confirmation, and comply with FMCSA requirements.

Courtesy reminders depend on available contact information and may not be delivered if email systems, contact details, or our service changes. Do not rely on reminders as your only deadline-control system.

9. Turnaround Time

The standard 24-hour turnaround target begins after we receive the required intake information and payment. Complex records, missing information, unclear ownership changes, inactive records, or government system issues may require more time.

10. Payments and Refunds

Payment is collected before we prepare the standard packet. If you request cancellation before we begin, we may refund the payment. After preparation begins, the service-fee refund guarantee above applies.

11. Limitation of Liability

To the fullest extent allowed by applicable law, our total liability for the standard packet is limited to the amount you paid us for that packet. We are not responsible for indirect, incidental, special, consequential, punitive, or business losses, including penalties, fines, lost revenue, business interruption, loss of authority, inactive status, or missed deadlines.

12. Third-Party Websites

We may link to FMCSA, SAFER, Login.gov, Ask FMCSA, payment processors, email providers, or other third-party websites. We do not control those websites and are not responsible for their availability, rules, or content.

13. Changes

We may update these terms as the service changes. The version posted on this page applies when you use the website or order the service.

14. Contact

Questions about these terms can be sent to support@mcs150packet.com.